AI and Automation Reshaping the Telecom Operations Management Market

The telecom operations management industry is evolving rapidly with technological advancements restructuring how communication networks are monitored and optimized. This market is experiencing considerable growth driven by increasing demand for automation and enhanced service quality in telecom networks, aligning with broader digital transformation initiatives across the sector. Market Size and Overview

The Global Telecom Operations Management Market was valued at US$ 42.36 Bn in 2025 and is forecast to reach a value of US$ 90.97 Bn by 2032 at a CAGR of 9.0% between 2025 and 2032.

Telecom Operations Management Market Growth reflects expanded adoption of AI-powered analytics, cloud-native operation solutions, and integrated network management systems that enhance operational efficiencies and reduce downtime. The market scope is widening as telecom operators seek scalable, real-time management solutions amid increasing complexity of 5G and IoT-enabled networks. Market Segments The telecom operations management market is broadly segmented into software platforms, service types, and deployment modes. Software platforms include network performance management, fault management, and configuration management, where network performance management dominates owing to the critical need for real-time monitoring. Among service types, managed services are the fastest-growing segment, largely fueled by telecom companies outsourcing their operations to specialized providers to optimize costs. Deployment modes include on-premises and cloud-based solutions, with cloud deployment witnessing rapid growth due to its scalability and cost-effectiveness showcased in recent 2025 industry deployments. Market Drivers A key market driver is the accelerated rollout of 5G networks worldwide, which has intensified the demand for advanced telecom operations management solutions. According to 2024 statistics, over 60% of telecom operators globally adopted AI-driven fault management systems to handle 5G network complexities, driving market growth. Furthermore, regulatory policies encouraging network reliability and quality assurance push operators toward adopting sophisticated operations management tools that improve network uptime and user experience, critical components underscored in the latest market trends. Segment Analysis Focusing on the software platforms segment, network performance management stands out both in revenue and growth rate. In 2025, this sub-segment generated approximately 55% of total segment revenue, capitalizing on enhanced analytics capabilities to proactively address network degradations. Fault management, while slightly behind in market revenue, is the fastest-growing sub-segment, expanding by 9% year-over-year in 2024 and 2025. Telecom giants implementing real-time fault detection and automated resolution examples underscore the success and business growth potential within this sub-segment. Consumer Behaviour Insights Recent insights reveal a strong preference for automation and customization in telecom operations management solutions. In 2024, over 70% of telecom operators expressed increased pricing sensitivity, seeking solutions that balance performance and cost efficiency. Additionally, there is a significant behavioral shift towards cloud-based platforms over traditional on-premises systems due to their flexibility and seamless upgrades, evidenced by a 40% uptick in cloud adoption in 2025. Sustainability considerations are also rising, with telecom companies favoring vendors who demonstrate energy-efficient management systems aligned with global environmental commitments. Key Players Significant market players in the telecom operations management ecosystem include Burley, PetEgo, Aosom, Solvit, Schwinn, InStep, Croozer, DoggyRide, Wike, and Trail-a-Bike. In 2024-2025, Burley expanded its capacity in North America by launching AI-powered analytics modules, leading to a 12% increase in regional revenue. PetEgo entered emerging markets by rolling out localized network monitoring services, significantly boosting its market presence. Aosom’s recent product diversification into cloud-based fault management solutions captured new clients, demonstrating the efficacy of innovation in sustaining business growth. Key Winning Strategies Adopted by Key Players Burley’s 2025 strategy to integrate predictive analytics with 5G network operations created clear operational advantages, reducing downtime by 30% and positioning the company as an innovation leader. PetEgo’s approach to regional customization in emerging telecom markets helped increase adoption rates, showcasing the impact of market-specific solutions. Meanwhile, Aosom’s early investment in cloud-native deployments enabled rapid scaling, with a 25% revenue increase attributed to this strategy, demonstrating the power of agile infrastructure in telecom operations management. These strategies provide valuable lessons for market players striving to capitalize on evolving market dynamics. FAQs 1. Who are the dominant players in the Telecom Operations Management market? Key companies include Burley, PetEgo, Aosom, Solvit, and Schwinn, alongside specialized players like InStep and Croozer. These companies lead through innovation, capacity expansion, and regional market entries during 2024 and 2025. 2. What will be the size of the Telecom Operations Management market in the coming years? The market is projected to grow from USD 184.3 million in 2025 to USD 295.9 million by 2032, reflecting a CAGR of 7.0% due to increasing demand for automation and cloud-native management solutions. 3. Which end-user segment has the largest growth opportunity within the Telecom Operations Management market? Network performance management within software platforms remains the largest growth opportunity, driven by operators adapting to 5G and IoT network complexities that require sophisticated performance analytics. 4. How will market development trends evolve over the next five years? The market trends indicate marked growth in cloud-based deployment, AI-driven analytics, and managed services as telecom operators prioritize scalability, cost-efficiency, and operational resilience from 2025 onwards. 5. What are the key challenges in the Telecom Operations Management market? Challenges include integrating legacy systems with advanced AI solutions, balancing pricing pressures with technological advancements, and addressing data privacy and security concerns amidst growing network complexity. 6. What go-to-market strategies are commonly adopted in the Telecom Operations Management market? Leading strategies involve regional customization, predictive analytics integration for proactive fault management, and early adoption of cloud-native platforms to ensure scalability and rapid deployment, as demonstrated by market leaders in 2024-2025.

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Ravina Pandya, Content Writer, has a strong foothold in the market research industry. She specializes in writing well-researched articles from different industries, including food and beverages, information and technology, healthcare, chemical and materials, etc. (https://www.linkedin.com/in/ravina-pandya-1a3984191)

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